AutoSAM (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and the customers of the automotive repair shops that use our platform. This Privacy Policy explains how we collect, use, and protect your information, including information collected for our SMS notification program.

Information We Collect

When you schedule an appointment or interact with an AutoSAM-powered booking tool, we may collect:

• Your name
• Your phone number
• Your vehicle information (make, model, mileage)
• Appointment and service history

For our SMS program, your phone number is only collected if you explicitly opt in by checking the consent box during the scheduling process.

How We Use Your Information

Your information is used solely for the following purposes:

• Sending appointment confirmations and reminders via SMS
• Sending maintenance reminders based on your vehicle’s service history
• Communicating service updates related to your scheduled repairs
• Improving the functionality of our platform

SMS Program

By opting in to our SMS program, you consent to receive text messages from AutoSAM and the automotive repair facility you scheduled with. Message types include:

• Appointment confirmations and reminders
• Maintenance reminders based on service history
• Service-related notifications

Message frequency varies based on your scheduled services. Standard message and data rates may apply.

To opt out at any time, reply STOP to any SMS message you receive. To get help, reply HELP.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

Your information may be shared with the automotive repair facility you scheduled with in order to fulfill your appointment and send service notifications. We do not share your phone number with any other third parties.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Your data is stored securely and access is restricted to authorized personnel only.

Data Retention

We retain your information for as long as necessary to provide our services and comply with applicable laws. If you opt out of SMS communications, your phone number will be removed from our active messaging list promptly.

Your Rights

You have the right to:

• Opt out of SMS messages at any time by replying STOP
• Request access to the personal information we hold about you
• Request deletion of your personal information

To exercise any of these rights, contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.